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- FAQ(s) - Frequently Asked Question
Frequently Asked Questions
When do I expect my order to be dispatched?
We ship orders as promptly as possible. You will receive a shipping confirmation email on your registered email address as soon as the order is dispatched.
I am outside Australia; will I be charged in AU Dollars?
All the product prices displayed on our website are in Australian Dollars (AUD). When you place the order on our website from outside of Australia, your bank or credit card company will charge you based on the exchange rate in US Dollars (USD) or currency of your country.
What are the different modes of payment that you accept?
We accept payments by all major credit cards, PayPal and Afterpay.
How soon will I get the delivery of my order?
Our orders take anywhere between 3-10 working days to get delivered, depending on the geographical location of the recipient. Most of the customers receive their orders within 3-5 business days, however, we request our customers to allow 10 business days for delivery. If you do not receive your order in 10 business days, kindly get in touch with our customer service department for assistance.
How do I know when my order has shipped?
As soon as your order leaves our warehouse, a shipping confirmation email will be sent to your registered email address. You can also check the status of your order by signing into your account on our website.
What is your shipping fee?
We provide free shipping on all orders above $75, no exceptions and no hidden fees. On orders below $75, a standard shipping fee of $9.95 is applicable.
Can I make changes to my order after placing it?
If you wish to make changes to your order, please contact our customer support team at the earliest on Toll Free: 1300 077 877, from Monday to Friday 9AM To 6PM AEST or you may also send us an email to support@healthsupplements.com.au. We will be able to make changes to the order only if it has not left our warehouse for delivery.
How can I return my order?
To make a return, please contact our customer support team within 5 days of delivery of the order to authorise the return. We do not accept any unauthorised returns. Kindly return the product in its original packaging without tampering with the packaging.
How can I cancel my order?
If you wish to cancel the order, please get in touch with our customer support team at Toll Free: 1300 077 877, from Monday to Friday 9AM To 6PM AEST or email us at support@healthsupplements.com.au before the order is shipped. We will be able to cancel the order only if it is not shipped.
How do I check my order status?
You can check the status of your order online by signing into your account on our website and clicking on the respective order number. Alternatively, you may contact one of our customer support team at Toll Free: 1300 077 877, from Monday to Friday 9AM To 6PM AEST or email us at support@healthsupplements.com.au
My order was delivered damaged, what do I do?
If you have received a damaged order/product(s), please take pictures of the order/product(s) and email us including your order details at support@healthsupplements.com.au within 5 days of delivery. Our customer support team will contact you to assist you with this.
I forgot my password; how do I sign into my account on your website?
Please click on the 'Sign In' button on the 'Home Page'. This will direct you to the 'Customer Login' page. Now, click on the 'Forgot Password' button. An email will be sent to your registered email address with instructions on how to reset your password securely.
How can I change my account details?
If you need to change your account details, please contact our customer support team at Toll Free: 1300 077 877, from Monday to Friday 9AM To 6PM AEST or email us at support@healthsupplements.com.au.
What is Auto Order?
Auto Order is a convenient way to ensure you never run out of your essential supplements. It enables you to create a recurring order, so you don’t need to reorder the same products every few months. All you need to do is place the order once, choose how often you’d like to receive it, and provide your mailing address and payment method. All subsequent orders will be automatically placed and delivered to your doorstep according to the schedule you select.
Can I manage my Auto Order?
Yes, you can change your Auto Order details, including the product(s) or your delivery address at any time. Please call us at Toll Free: 1300 077 877, from Monday to Friday 9AM To 6PM AEST or email us at support@healthsupplements.com.au to make changes to your Auto Order.
Do promotional offers/discounts change frequently?
Yes, product pricing, discount coupons, promotional offers, etc. can change anytime without prior notice. Users cannot combine offers for additional discounts and discount coupons do not apply to already discounted products.
Is shopping with Healthsupplements.com.au secure?
Shopping online with HealthSupplements.com.au is completely safe. We use 256-bit encryption (SSL technology) on our payment gateways as per the industry standards and we strictly adhere to the PCI (Payment Card Industry) standards.
How can I change the details in my account?
You can change the information in your account anytime by logging into your account and updating the relevant information. Alternatively, you can contact our customer support team for assistance.
Why are some products not included in your seasonal sale or other offers/promotions?
Due to our large volume of purchases of certain products, we negotiate significant discounts on such products. We share these discounts with our buyers and make these products available at discounted prices. Therefore, seasonal offers and other promotional coupons do not apply to these products.
Black Friday & Cyber Monday Sale Terms & Conditions
All offers and discounts are subject to stock availability. Once an offer is sold out, it will no longer be available for purchase.
Please verify the applicable discounts and final prices before placing your order to ensure they reflect the current sale prices. Any discounts or promotional offers cannot be claimed once an order has been placed.
If you encounter any issues with a discount or offer not being applied at the checkout, please contact our customer support team for assistance. We will try our best to resolve the issue.
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