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Frequently Asked Questions

Most of our orders are dispatched within 24-48 business hours after being placed on the website. However, it may take longer to dispatch during public holidays, stock shortages or unforeseen weather conditions.
All the product prices displayed on our website are in Australian Dollars (AUD). When you place the order on our website from outside of Australia, your bank or credit card company will charge you based on the exchange rate in US Dollars (USD) or currency of your country.
We accept payments by all major credit cards, PayPal and Afterpay.
Our orders take anywhere between 3-10 working days to get delivered, depending on the geographical location of the recipient. Most of the customers receive their orders within 3-5 business days, however, we request our customers to allow 10 business days for delivery. If you do not receive your order in 10 business days, kindly get in touch with our customer service department for assistance.
As soon as your order leaves our warehouse, a shipping confirmation email will be sent to your registered email address. You can also check the status of your order by signing into your account on our website. If you do not receive an email within 48 hours of ordering, get in touch with our customer support department.
We provide free shipping on all products, no exceptions and no hidden fees. The shipping cost is always $0, regardless of the item or your delivery address when you select the free shipping option at the checkout.  If you wish to track your order and check the order updates on the Australia Post website, you can opt for tracked shipping through Australia Post eParcel at an additional cost of $9.95 at the checkout while placing your order.
If you wish to make changes to your order, please contact our customer support team at the earliest on Toll Free: 1300 077 877, from Monday to Friday 9AM To 7PM AEST or you may also send us an email to support@healthsupplements.com.au. We will be able to make changes to the order only if it has not left our warehouse for delivery.
To make a return, please contact our customer support team within 5 days of delivery of the order to authorise the return. We do not accept any unauthorised returns. Kindly return the product in its original packaging without tampering with the packaging.
If you wish to cancel the order, please get in touch with our customer support team at Toll Free: 1300 077 877, from Monday to Friday 9AM To 7PM AEST or email us at support@healthsupplements.com.au before the order is shipped. We will be able to cancel the order only if it is not shipped.
You can check the status of your order online by signing into your account on our website and clicking on the respective order number. Alternatively, you may contact one of our customer support team at Toll Free: 1300 077 877, from Monday to Friday 9AM To 7PM AEST or email us at support@healthsupplements.com.au
If you have received a damaged order/product(s), please take pictures of the order/product(s) and email us including your order details at support@healthsupplements.com.au within 5 days of delivery. Our customer support team will contact you to assist you with this.
Please click on the 'Sign In' button on the 'Home Page'. This will direct you to the 'Customer Login' page. Now, click on the 'Forgot Password' button. An email will be sent to your registered email address with instructions on how to reset your password securely.
If you need to change your account details, please contact our customer support team at Toll Free: 1300 077 877, from Monday to Friday 9AM To 7PM AEST or email us at support@healthsupplements.com.au.
Auto Order is a convenient way to ensure you never run out of your essential supplements. It enables you to create a recurring order, so you don’t need to reorder the same products every few months. All you need to do is place the order once, choose how often you’d like to receive it, and provide your mailing address and payment method. All subsequent orders will be automatically placed and delivered to your doorstep according to the schedule you select.
Yes, you can change your Auto Order details, including the product(s) or your delivery address at any time. Please call us at Toll Free: 1300 077 877, from Monday to Friday 9AM To 7PM AEST or email us at support@healthsupplements.com.au to make changes to your Auto Order.
Yes, product pricing, discount coupons, promotional offers, etc. can change anytime without prior notice. Users cannot combine offers for additional discounts and discount coupons do not apply to already discounted products.
Shopping online with HealthSupplements.com.au is completely safe. We use 256-bit encryption (SSL technology) on our payment gateways as per the industry standards and we strictly adhere to the PCI (Payment Card Industry) standards.
You can change the information in your account anytime by logging into your account and updating the relevant information. Alternatively, you can contact our customer support team for assistance.
Due to our large volume of purchases of certain products, we negotiate significant discounts on such products. We share these discounts with our buyers and make these products available at discounted prices. Therefore, seasonal offers and other promotional coupons do not apply to these products.
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1300 077 877 Mon-Fri 9AM To 7PM AEST

  • Pharmacy

    Petz Pharmacy

    Gladstone Road, Castle Hill

    New South Wales 2154

    Registration PC1241347

  • Retail Warehouse

    MSV HEALTH CARE PTY LTD

    1/106-108, Station Road, Seven Hills,

    New South Wales 2147

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