View Cart

Frequently Asked Questions

When do I expect my order to be dispatched?

Most of our orders are dispatched within 24-48 business hours after being placed on the website. However, it may take longer to dispatch during public holidays, stock shortages or unforeseen weather conditions.

I am outside Australia; will I be charged in AU Dollars?

All the product prices displayed on our website are in Australian Dollars (AUD). When you place the order on our website from outside of Australia, your bank or credit card company will charge you based on the exchange rate in US Dollars (USD) or currency of your country.

What are the different modes of payment that you accept?

We accept payments by all major credit cards, PayPal, Afterpay and Zip.

How soon will I get the delivery of my order?

Our orders take anywhere between 3-10 working days to get delivered, depending on the geographical location of the recipient. Most of the customers receive their orders within 3-5 business days, however, we request our customers to allow 10 business days for delivery. If you do not receive your order in 10 business days, kindly get in touch with our customer service department for assistance.

How do I know when my order has shipped?

As soon as your order leaves our warehouse, a shipping confirmation email will be sent to your registered email address. You can also check the status of your order by signing into your account on our website. If you do not receive an email within 48 hours of ordering, get in touch with our customer support department.

What is your shipping fee?

We provide free shipping for most of the products. However, shipping fee shall apply to some products and supplements. We have made special arrangements for delivery to some areas which are not covered by our postal/courier partners. In such cases, shipping charges will be applicable depending on the weight and zone defined by our shipping partners and customers will be charged accordingly.

Can I make changes to my order after placing it?

If you wish to make changes to your order, please contact our customer support team at the earliest on 1300 077 877 from Monday to Friday, Mon-Fri 9AM To 7PM AEST. You may also send us an email to support@HealthSupplements.com.au. We will be able to make changes to the order only if it has not left our warehouse for delivery.

How can I return my order?

To make a return, please contact our customer support team within 5 days of delivery of the order to authorise the return. We do not accept any unauthorised returns. Kindly return the product in its original packaging without tampering with the packaging.

How can I cancel my order?

If you wish to cancel the order, please get in touch with our customer support team at 1300 077 877 from Monday to Friday, Mon-Fri 9AM To 7PM AEST or email us at support@HealthSupplements.com.au before the order is shipped. We will be able to cancel the order only if it is not shipped.

How do I check my order status?

You can check the status of your order online by signing into your account on our website and clicking on the respective order number. Alternatively, you may contact one of our customer support team at 1300 077 877 from Monday to Friday, Mon-Fri 9AM To 7PM AEST or email us at support@HealthSupplements.com.au

My order was delivered damaged, what do I do?

If you have received a damaged order/product(s), please take pictures of the order/product(s) and email us including your order details at support@HealthSupplements.com.au within 5 days of delivery. Our customer support team will contact you to assist you with this.

I forgot my password; how do I sign into my account on your website?

Please click on the 'Sign In' button on the 'Home Page'. This will direct you to the 'Customer Login' page. Now, click on the 'Forgot Password' button. An email will be sent to your registered email address with instructions on how to reset your password securely.

How can I change my account details?

If you need to change your account details, please contact our customer support team at 1300 077 877 from Monday to Friday, Mon-Fri 9AM To 7PM AEST or email us at support@HealthSupplements.com.au.

What is Auto Delivery?

An auto Delivery is a convenient way to ensure you are never out of your essential supplements. It enables you to create a recurring order, meaning you do not need to reorder the same products every few months. All you need to do is, just place the order once and choose how often you need the same order and include the mailing address and the payment method. All subsequent orders will be automatically placed and delivered to your doorstep as per the schedule you choose.

Can I manage my 'Auto Order'?

Yes, you can change your Auto Order details, including the product(s) or your delivery address at any time. Please call us at 1300 077 877 from Monday to Friday, Mon-Fri 9AM To 7PM AEST or email us at support@HealthSupplements.com.au to make changes to your Auto Order.

Do promotional offers/discounts change frequently?

Yes, product pricing, discount coupons, promotional offers, etc. can change anytime without prior notice. Users cannot combine offers for additional discounts and discount coupons do not apply to already discounted products.

Will my order include GST?

All products that incur GST will have this included and listed on the invoice sent to you. If you do not receive the Tax Invoice please contact our customer service and they will provide it to you. No GST is charged on International orders.

teIs shopping with HealthSupplements.com.au secure?xts

Shopping online with HealthSupplements.com.au is completely safe. We use 256-bit encryption (SSL technology) on our payment gateways as per the industry standards and we strictly adhere to the PCI (Payment Card Industry) standards.

How can I change the details in my account?

You can change the information in your account anytime by logging into your account and updating the relevant information. Alternatively, you can contact our customer support team for assistance.

Why are the images on the website different from the product I have received?

All product images shown on our website are for illustration purposes only. Actual product packs may vary due to the enhancement of the product or change in product packing my the manufacturers. Also, some products may have an associated image, which is for reference and illustration purposes only.

Why are some products not included in your seasonal sale or other offers/promotions?

Due to our large volume of purchases of certain products, we negotiate significant discounts on such products. We share these discounts with our buyers and make these products available at discounted prices. Therefore, seasonal offers and other promotional coupons do not apply to these products.

I see a product on your site specifying an expiration date, should I buy it or not?

We advertise short-expiry products quite clearly at discounted prices. We request you to pay attention when buying such products and buy them only if you are able to use them before the specified date. Kindly note that we do not accept returns for short-expiry products.

Back

Subscribe for Exclusive Offers!*

Shop For