Privacy Policy

At HealthSupplements.com.au, we value the privacy of our users and insist upon maintaining the highest standards to ensure that their confidential information is secure at all times.

This Privacy Policy spells out how we collect information, personal and general, how we use, store, and secure it, and the circumstances under which we disclose it.

We only collect personal information essential to provide the services users sign up for. All our users are required to register on the website and provide us with their name, address and contact details. These pieces of information allow us to process orders and deliver them without hassles. We request users to provide us with accurate information for smoother order processing and delivery.

Users registering on our website will be offered a free subscription to our newsletters. These newsletters provide information on general health, products and the latest offers we may have. Users can opt to unsubscribe from this at any time.

We only utilise the user information for communicating and improving the user experience, processing orders, and providing the services they opt for. We neither share nor sell user information to third parties. However, we may share necessary information with trusted service providers such as courier partners, payment processors, and order management systems for fulfilling the services requested by the user.

A user can access or amend their personal information at any time. If the information is inaccurate, incomplete or out of date, users can sign into their account on the website, update the information and save it. Alternatively, they can contact us for amendments. Users can request access to their personal information that is not available on the account by emailing us at support@healthsupplements.com.au.

Our Privacy Policy is in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act), and we follow the regulations to protect all personal information.

We protect user information using the latest Secure Sockets Layer (SSL) technology. It encrypts the user information during the checkout. This protects the information against unauthorised access, disclosure, alteration or misuse.

We do not sell, rent or share any user information. We do not disclose any piece of user information to a third party without the user's consent. However, we may need to provide the information to enforce a law or to establish and/or process a legal claim.

We store information and data collected from you as long as it is required by us for essential business purposes, but under full compliance. When the data is no longer required, we may take reasonable steps to securely delete it. You may request the deletion of your personal information at any time by contacting us. We will respond to all deletion requests in accordance with applicable privacy laws. Please note that in certain cases, we may be required to retain some information even if you seek deletion if it is needed to comply with any of our legal obligations or enforce our agreements.

Like all other websites, we use cookies and similar technologies to enhance user experience, analyse traffic patterns, and deliver personalised content, including advertisements. These cookies help us understand user preferences by providing information about the frequency of visits, pages accessed, etc. We receive and store such information whenever a user visits our website. It includes the IP address of the device used, the date and time of the visit and the web pages accessed. This practice helps us customise and improve the services we offer but does not directly identify individual users.

Our website also uses advertising cookies placed by third parties, such as our advertising partners, which enable retargeting advertisements based on your past interactions with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can opt out of such targeted advertising by adjusting your browser’s cookie settings.

It is our responsibility to ensure that user information collected, used or disclosed by us is stored in a highly secure environment and we take every measure to ensure this. Whenever a user amends their information, we offer the use of secure servers to do so and follow stringent guidelines to ensure that there is no unauthorised access to this information.

If a user wishes to unsubscribe from any of our promotional services, they should sign into their account and update their profile or send us an email.

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and, where appropriate, we will notify users via email or a website notification.

For any concerns, queries or suggestions, please feel free to contact us on the phone at Toll Free: 1300 077 877, from Monday to Friday 9AM To 7PM AEST during our hours of operation or email us at support@healthsupplements.com.au.

MSV HEALTH CARE PTY LTD
UNIT 1/106-108 STATION ROAD
SEVEN HILLS, NSW 2147