Privacy Policy

Information Collection

We only collect personal information essential to provide the services users sign up for. All our users are required to register on the website and provide us with their name, address and contact details. These pieces of information allow us to process orders and deliver them without hassles. We request users to provide us with accurate information for smoother order processing and delivery.

Users registering on our website will be offered a free subscription to our newsletters. These newsletters provide information on general health, products and the latest offers we may have. Users can opt to unsubscribe from this at any time.

Information Use and Sharing

We utilise the user information for communicating and improving the user experience of browsing our website, processing orders and providing the services they opt for. We use customer information such as phone number or email address to notify them about the order. We may also use the information for marketing purposes and/or promoting relevant products. Users may opt to unsubscribe at any time if they do not wish to receive any promotions. We neither share nor sell user information with any outside organisation. We only use the information for the purposes disclosed herein.

Information Access

A user can access or amend their personal information at any time. If the information is inaccurate, incomplete or out of date, users can sign into their account on the website, update the information and save it. Alternatively, they can contact us for amendments. Users can request access to their personal information that is not available on the account by emailing us at support@HealthSupplements.com.au.

Information Protection

Our Privacy Policy is in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act) and we follow the regulations to protect all personal information.

Information Security

We protect user information using the latest Secure Sockets Layer (SSL) technology. It encrypts the user information during the checkout. This protects the information against unauthorised access, disclosure, alteration or misuse.

Information Disclosure

We do not sell, rent or share any user information. We do not disclose any piece of user information to a third party without the user's consent. The only exception to this rule is when we need to provide the information to enforce a law or to establish and/or process a legal claim.

Cookies

Like all other websites, we use cookies to collect user information. These cookies help us understand user preferences by providing information about the frequency of visits, pages accessed, etc. We receive and store such information whenever a user visits our website. It includes the IP address of the device used, the date and time of the visit and the web pages accessed. This practise helps us customise and improve the services we offer. It does not provide any personal or identifying details of the user.

When you browse our website, the advertising cookies are placed on your device. Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other websites based on your previous interaction with our website. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number. You can visit this page to opt out of AdRoll and their partner’s targeted advertising.

Security Precautions

It is our responsibility to ensure that user information collected, used or disclosed by us is stored in a highly secure environment and we take every measure to ensure this. Whenever a user amends their information, we offer the use of secure servers to do so and follow stringent guidelines to ensure that there is no unauthorised access to this information.

Unsubscribe

If a user wishes to unsubscribe from any of our promotional services, they should sign into their account and update their profile or send us an email.

Changes To The Privacy Policy

The policy may be updated from time to time.

Contact Us

For any concerns, queries or suggestions, please feel free to contact us on the phone at 1300 077 877 from Monday to Friday, Mon-Fri 9AM To 7PM AEST during our hours of operation or email us at support@HealthSupplements.com.au.

MSV HEALTH CARE PTY LTD
UNIT 1/106-108 STATION ROAD
SEVEN HILLS, NSW 2147