Shipping Policy
We provide free shipping on all products, no exceptions and no hidden fees. The shipping cost is always $0, regardless of the item or your delivery address when you select the free shipping option at the checkout.
We ship the majority of the orders with Australia Post regular mail when you opt for “Free Shipping.”
If you wish to track your order and check the order updates on the Australia Post website, you can opt for tracked shipping through Australia Post eParcel at an additional cost of $9.95 during checkout.
We ship orders as promptly as possible. All orders are processed and dispatched from our warehouse within 24-48 business hours. You will receive a shipping confirmation email to your registered email address as soon as the order is dispatched.
If you do not receive the shipping confirmation within two business days of placing your order, please check your junk or spam folders. If you still cannot find the confirmation email, please email our customer support team at support@healthsupplements.com.au or call us at Toll Free: 1300 077 877.
A majority of the orders are delivered within 3-5 business days after being shipped. However, we request our customers to allow us 10 working days for the delivery. Please bear in mind that delivery may be delayed during public holidays or due to unforeseen circumstances.
We provide a delivery guarantee for all orders. In case your order does not arrive within 21 working days from the shipping date, please contact our customer support team for a refund or reshipment. We will give your money back or reship the order as per your request.
We at HealthSupplements.com.au retain the authority to determine the shipping method for all orders mailed with the 'Free Shipping' method. We shall use the most suitable shipping method that allows swift dispatch and quick delivery.
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a flexible return and refund policy. You can initiate a return request by contacting our customer support team within 5 days of receiving your order. Refunds are issued within 3–5 business days via the original payment method used at checkout. For more information, please check our Returns & Refunds Policy.
- If you receive a damaged, incorrect, or incomplete order/product, please contact our customer support team within five days of delivery to make the return.
- If you contact us after five working days of delivery to return an order/product(s), we will not be able to accept the return.
- If you receive an incorrect, damaged, or incomplete order/product(s), you must share pictures of the order/product(s).
- We keep records of the orders for 2 months. No refund or reshipment will be provided if you contact us after 2 months or longer for the delivery status of the order.
- If you wish to get your order delivered to the Parcel Collect or Parcel Locker, you should inform our customer support team within 24 hours of ordering.
- If you wish to deliver your order to a Parcel Locker, you should select the paid shipping option while ordering.
