Return & Refund

We strive to provide a smooth and transparent return and refund experience. If you're not satisfied with your purchase, you may request a return within 5 days of delivery. To initiate a return, please contact our customer support team to receive authorisation and instructions. Please note that we will not be able to accept unauthorised returns.

• Items must be in their original packaging without tampering.
• Partial returns (returning only part of your order) are accepted. However, for such orders, return shipping costs will be your responsibility, unless the return is due to an error on our part (e.g., wrong item shipped).

• We will cover the return shipping cost, and
• Either ship the correct item at no additional cost or issue a full refund once we receive the returned product.

• We will offer a refund of the purchase price of the faulty product(s), or
• A replacement for the product(s) in the same quantity as originally purchased.

For some high-value items, HealthSupplements.com.au reserves the right to have the product assessed for acceptable quality before offering a solution.

If you are not satisfied with your purchase and wish to return your order (whether it’s because you’ve changed your mind, received the wrong item, or the product is faulty/damaged), please follow these simple steps:

Contact our customer support team at support@healthsupplements.com.au or call us on Toll Free: 1300 077 877 within 5 working days of delivery. Share your order number and reason for the return to authorise your return.

If you have received a faulty/damaged product, please also provide the following:

• Order number associated with your purchase
• Description of the faulty product(s) and the issue encountered
• Photo of the faulty product(s)
• Batch number and product expiration date

Our team will assess the issue and, once validated, will email you with the next steps.

Our team will review your request and provide authorisation with instructions:

• If eligible, you will receive a pre-paid return envelope (for full returns or errors on our part).
• For partial returns (where only part of your order is being returned), return shipping costs are your responsibility unless the return is due to our mistake.

• For change of mind returns: We will initiate a refund for your order once the product is received by us in original packaging and untampered.
• For faulty/damaged product returns: We will process your refund once the return parcel is processed.
• Funds should be reimbursed within 5 working days, depending on your bank, using the same payment method as the original order.

If you receive an order after receiving a refund/reship for a delayed/missing order, you may either return the additional shipment or keep it by paying for it. If you do not return the extra shipment/order, you will be charged for the product/order.

For more information related to refunds or returns, please contact our customer support team.