Return & Refund
We have a "No Questions Asked" return policy. If you wish to return your order for some reason, please contact our customer support team within 5 days of delivery of the order to authorise the return. We do not accept any unauthorised returns. Kindly return the product in its original packaging without tampering with the package.
If you wish to return a part of an order, you will have to bear the return cost. Under no circumstances shall we bear the cost of return unless we have erred on our side and shipped an incorrect product. In such a case, we will arrange for the return and ship the correct order at our cost or issue a refund after we receive the product.
All refunds are processed in the original mode of payment used while ordering. Refunds take approximately 3-5 business days to reflect in the account depending on the bank.
If you receive an order after receiving arefund/reshipfor a delayed/missing order, you can either return the additional shipment or retain it by paying for the same. Failing to return an extra shipment/order will incur a charge for the product/order.For more information, please contact our customer support team.
Terms & Condition
- Free shipping does not apply to certain products.
- We may flat-pack your order to fit inside the letterbox and ship the order in an envelope to reduce the shipping cost.
- Additional shipping charges shall apply to orders shipping to certain areas, depending on the delivery zone and weight of the parcel.
- If you receive a damaged, incorrect or incomplete order/product, please contact our customer support team within five days of delivery to make the return.
- If you contact us after five working days of delivery to return an order/product(s), we will not be able to accept the return.
- If you receive an incorrect, damaged or incomplete order/product(s), you must share pictures of the order/product(s).
- We keep records of the orders for 2 months. No refund or reshipment will be provided if you contact us after 2 months or longer for the delivery status of the order.
- There are certain regions in Australia, where our courier service is unable to deliver the shipment, in such cases, the package shall be returned to us. We will contact the buyer once the package is returned to issue a refund the shipment.
- Once the order is marked delivered to the respective mailing address, it is the buyer's responsibility to contact the courier/postal service.
- We are not liable for any loss of the shipment once the delivery is confirmed.
- You will not be offered a reshipment or refund for non-delivery of the shipment once the courier/postal company has marked the order as 'delivered'.
- If you wish to get your order delivered to the Parcel Collect or Parcel Locker, you should inform our customer support team within 24 hours of ordering.
- If you wish to deliver your order to a Parcel Locker, you should select the paid shipping option while ordering.
