Shipping Policy
✅ Free Shipping on all orders above $49.99
🚚 For orders below $49.99, a standard shipping fee of $9.95 applies
📦 Tracked Standard Shipping available for $11.95, allowing tracking until delivery
Standard Shipping
- Orders above $49.99 qualify for FREE Standard Shipping.
- Orders below $49.99 will incur a flat fee of $9.95.
- Delivery times are typically within our standard estimated timeframe, but tracking is not included.
Tracked Standard Shipping
- Available for just $11.95 on any order.
- Includes all the benefits of Standard Shipping, plus the ability to track your order until delivery.
- Provides peace of mind by keeping you updated on the status of your package.
We ship orders as promptly as possible. All orders are processed and dispatched from our warehouse within 24-48 business hours. You will receive a shipping confirmation email to your registered email address as soon as the order is dispatched.
If you do not receive the shipping confirmation within two business days of placing your order, please check your junk or spam folders. If you still cannot find the confirmation email, please email our customer support team at support@healthsupplements.com.au or call us at Toll Free: 1300 077 877.
A majority of the orders are delivered within 3-5 business days after being shipped. However, we request our customers to allow us 10 working days for the delivery. Please bear in mind that delivery may be delayed during public holidays or due to unforeseen circumstances.
We provide a delivery guarantee for all orders. If your order does not arrive within 21 working days from the shipping date, please contact our customer support team for a refund or reshipment. We will either refund your money or resend the order as per your request.
At HealthSupplements.com.au, we retain the authority to determine the most suitable tracked shipping method for all orders. We shall use the most suitable shipping method that allows swift dispatch and quick delivery.
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a flexible return and refund policy. You can initiate a return request by contacting our customer support team within 5 days of receiving your order. Refunds are issued within 3–5 business days via the original payment method used at checkout. For more information, please check our Returns & Refunds Policy.
- If you receive a damaged, incorrect, or incomplete order/product, please contact our customer support team within five days of delivery to make the return.
- If you contact us after five working days of delivery to return an order/product(s), we will not be able to accept the return.
- If you receive an incorrect, damaged, or incomplete order/product(s), you must share pictures of the order/product(s).
- We keep records of the orders for 2 months. No refund or reshipment will be provided if you contact us after 2 months or longer for the delivery status of the order.
- If you wish to get your order delivered to the Parcel Collect or Parcel Locker, you should inform our customer support team within 24 hours of ordering.
- If you wish to deliver your order to a Parcel Locker, you should select the paid shipping option while ordering.
